Preventas SA
1.1. Preventas SA (“we”, “us”, “Preventas”) is registered at Rue des Briesses 31, 3963 Crans-Montana, Switzerland. For inquiries, please contact us at info@preventas.ch.
1.2. We coordinate medical diagnostic services with healthcare professionals (e.g., radiologists, haematologists, general practitioners) through our platform (the “platform” or “website”).
1.3. Our platform facilitates the arrangement of diagnostic services with healthcare professionals; however, we do not provide any medical services or treatments ourselves. Your medical treatment is arranged directly between you and the healthcare professional. We have no control over the treatment or the quality and competence of the healthcare professional, although we ensure that each partner meets our standards for customer service and medical quality.
These General Terms and Conditions (“Preventas GTC”, “Terms,” “Terms of Service,” “ToS”) govern the legal relationship between you and us when you use our services. By using our services, you unconditionally agree to these Terms.
3.1. Our services are intended for individuals who are at least 18 years old and have the legal capacity to enter into contracts. If you are under 18 or otherwise lack legal capacity, you may only use our services with the consent of your legal guardian.
3.2. By using our services, you confirm that you meet these eligibility requirements.
4.1. The information provided on our platform is for general knowledge and informational purposes only and does not constitute medical advice. It is essential to consult with a qualified healthcare professional regarding any health concerns, symptoms, or before making any medical decisions.
4.2. We provide all content on our platform “as is” without any warranty, express or implied, including any warranty of accuracy, completeness, or fitness for a particular purpose.
5.1. To book your initial consultation, please visit our website. During this consultation, we will provide you with information about our services without any obligation.
5.2. Once you confirm your acceptance of our booking services, a contract will be formed between you and us. This contract authorizes us to book treatment services on your behalf. We have the right to select the appropriate healthcare professionals within the scope of your order.
5.3. We will coordinate the treatment appointment with the relevant healthcare professional. Once the appointment is confirmed by the healthcare professional, you will receive confirmation via email or text message. Upon confirmation, a separate contract will be formed between you and the healthcare professional.
5.4. The healthcare professional may postpone or cancel your appointment. If this occurs, you will be notified immediately via email or telephone.
5.5. You can cancel or change your appointment by contacting service@preventas.ch. Please note that booked appointments are binding, and failure to attend without proper cancellation may result in consequences. You are solely responsible for any consequences arising from missing a booked appointment.
5.6. We shall not be held liable for any cancellation or unavailability of the healthcare professional due to appointment management through our platform. We also assume no responsibility for any emails or text messages that are not received or received too late.
5.7. By booking an appointment, you agree to pay all costs associated with the arrangement and subsequent treatment. These costs may include an order fee, a referral fee, treatment costs, platform usage fees, and any applicable taxes or other charges specified during the payment process. The treatment costs may vary depending on the type of consultation and treatment provided. The healthcare professional will inform you of the cost of your treatment.
6.1. Preventas may charge healthcare professionals and users fees (including applicable taxes) for booking services and for the right to use the platform.
6.2. The costs payable by you for the services provided by us, as well as the treatment costs, are derived from the treatment proposal and confirmation provided to you. The prices valid at the time of booking shall apply in each case. All prices include statutory value-added tax (if applicable).
6.3. Until we confirm your booking via email, SMS, or by processing your partial or full payment, any advertised prices (e.g., verbally, in brochures, or on the website) are indicative and do not constitute a binding offer.
6.4. Unless otherwise agreed, the following payment terms apply:
a. A deposit of 10% of the total treatment costs is payable upon booking; and
b. The remaining balance is payable no later than 30 days after completion of the treatment.
6.4.1. Alternatively, we also offer instalment payments under certain conditions.
6.4.2. In the event of full or partial non-payment, we reserve the right to withhold and discontinue our services.
6.4.3. You agree to bear all fees or other transaction costs that may be incurred in connection with the transfer.
6.4.4. Payments must be made in Swiss francs (CHF) unless we offer payment in another currency.
7.1. You agree to:
a. Act in good faith and provide truthful information about yourself;
b. Immediately notify us of any changes to your details;
c. Provide accurate and up-to-date contact information;
d. Maintain solvency when booking an appointment and throughout the duration of treatment;
e. Follow our instructions when using our services; and
f. Only provide us with information and documents that you are authorized to receive and share with us.
7.2. If you breach these obligations, we reserve the right to refuse our services. You further agree to be responsible for any costs incurred by us due to your breach.
8.1. You (including your heirs, representatives, and agents) agree to:
a. Indemnify and hold harmless us, our representatives, agents, employees, other customers, and other participants in activities, sponsors, advertisers, and, if applicable, owners and lessors of premises used for the services from and against any and all claims, liabilities, causes of action, damages, costs, or losses arising out of or relating to our services, to the fullest extent permitted by law;
b. Acknowledge that Preventas is not responsible for services provided by healthcare professionals or third parties and will fully indemnify and hold harmless Preventas in this regard; and
c. Accept that liability for slight negligence, indirect, and immaterial damages is fully excluded to the extent permitted by law.
8.2. You acknowledge that our role is limited to that of a mere intermediary and technical service provider and that we assume no liability in connection with medical services provided by healthcare professionals. You expressly agree to use the platform at your own risk and sole responsibility.
9.1. Our Privacy Policy outlines how we process and protect your personal data, including health data. Please read it carefully and contact us if you have any questions.
9.2. By accepting these terms, you authorize us to send you appointment confirmations via email or SMS.
9.3. You agree that:
a. Preventas may share your data collected in the course of providing services with healthcare professionals or other third parties if necessary for the provision of services; and
b. Such healthcare professionals or other third parties may share your data collected in the course of their services with Preventas. The Preventas Privacy Policy applies to any subsequent processing of your data.
9.4. If a waiver of professional secrecy is required for the transfer of your data in accordance with section 9.3, you consent to such a waiver to the extent mentioned.
10.1. These Terms of Use outline the rights and obligations associated with our services.
10.2. We may modify these Terms at any time. Continued use of our services after such changes constitutes acceptance. The latest version of these Terms is always available on our website.
10.3. Failure by either party to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
11.1. If one or more provisions of these Terms are invalid or unenforceable, the remaining provisions shall remain unaffected. The parties shall replace the invalid or unenforceable provisions with provisions that are valid and enforceable and that best reflect the original intent of the parties and, if possible, lead to the same economic result.
12.1. Swiss law shall apply to all claims of the parties in connection with the services provided by us (without application of international treaties or conflict of law rules that would lead to the application of another law).
12.2. The parties choose the courts of Geneva, Switzerland as the exclusive jurisdiction for disputes.